System Agent Icon Does Not Appear on Taskbar

The information in this article applies to:

• Microsoft Windows 95
• Microsoft Plus! for Windows 95

SYMPTOMS

After you install the System Agent component of Microsoft Plus! for Windows 95, the System Agent icon may not appear on the taskbar when you restart your computer. When this occurs, you cannot start System Agent from the Start menu.

CAUSE

This problem can occur if the Sage.dll file is missing or damaged. The Sage.dll file should be located in the Windows\System folder, with a size of 71,680 bytes. If you are using Windows 95 Service Pack 1, the Sage.dll file has a size of 69,120 bytes.

RESOLUTION

To resolve this problem, follow these steps:

1. Remove or rename the Sage.dll file in the Windows\System folder.

2. Extract a new copy of the Sage.dll file from the original Microsoft Plus! disks or CD-ROM. To do so, insert disk 2 or the CD-ROM in the appropriate drive, and then type the following line at an MS-DOS command prompt

         extract /l <hdisk>:\windows\system <fdisk>:\sage.dll
   

   where <hdisk> is the drive letter of the hard disk containing the Windows folder, and <fdisk> is the drive containing either disk 2 or the CD-ROM.

3. Shut down and then restart your computer.

For additional information about using the EXTRACT command, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q129605
   TITLE     : How to Extract Original Compressed Windows Files