Microsoft Backup Menus Disappear with Unsupported Tape

Last reviewed: May 17, 1996
Article ID: Q139284

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you click the File, Settings, Tools, or Help menu in Microsoft Backup, the menu may appear for only a few seconds. If you do not click a command on the menu during this time, the menu may disappear.

CAUSE

This problem can occur if you insert an unsupported tape (such as a QIC- WIDE or Travan tape) in the tape drive. When an unsupported tape is in the drive, any menu that is open is not displayed again when the Backup window is refreshed.

RESOLUTION

To work around this problem, remove the unsupported tape from the drive.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbtool kbprb
KBSubcategory: win95 mwbackup
Additional reference words: 95 msbackup

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Last reviewed: May 17, 1996
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