Hardware Detection Hangs with Videostar Pro Capture Card

• Microsoft Windows 95

SYMPTOMS

When you are running the hardware detection portion of Setup from within Windows 95, or when you use the Automatically Detect Installed Hardware option in the Add New Hardware Wizard, your computer may stop responding (hang).

CAUSE

This problem can occur if you have a Diamond Videostar Pro video capture card with a built-in MJPEG daughter card installed and you run a video capture session before you run the hardware detection routine.

When this occurs, the hardware detection routine does not detect the video adapter driver in memory, causing certain memory areas to be overwritten.

RESOLUTION

To work around this problem, use any of the following methods:

• Do not run a video capture session before running the hardware detection routine.
• If your computer hangs during Setup, turn it off, wait a few seconds, turn it back on, run Setup again, and choose Safe Recovery when you are prompted.
• Contact Diamond Multimedia Systems, the manufacturer of the Videostar Pro capture card, for information about using this card with Windows 95.

MORE INFORMATION

This problem does not occur if you run Windows 95 Setup from MS-DOS because the video driver is not resident in memory.