Microsoft Exchange Printout Is Titled "Unknown"

• Microsoft Windows 95

SYMPTOMS

When you print an e-mail message from Microsoft Exchange, the printout may be titled "Unknown."

CAUSE

This problem can occur if the following situations exists:

• The Microsoft Network Online Service is the only service in the current profile.
• You have no service provider selected, and the current profile contains only a personal address book (.pab file) and a personal information store (.pst file).

  NOTE: In both cases above, you are not prompted for user information when the profile is created, so the registry entry for the profile does not contain the user data required for the printout title.

  - You have The Microsoft Network Online Service installed in the current

      profile along with other message services.
  

RESOLUTION

To work around this behavior, use one of the following methods.

Method 1

If the Microsoft Network Online Service is the only service in your profile, add another service to the profile. For example, add the Microsoft Fax service. This service requires a user name, which is printed as the message title.

To use the Microsoft Fax service, you must first add the Microsoft Fax component in Windows 95, which adds the Microsoft Fax service to Microsoft Exchange as an option.

To add the Microsoft Fax component in Windows 95, follow these steps:

1. In Control Panel, double-click the Add/Remove Programs icon.

2. Click the Windows Setup tab.

3. In the Components box, click the Microsoft Fax check box to select it, and then click OK.

1. In Microsoft Exchange, click Services on the Tools menu.

2. Click Add.

3. Click Microsoft Fax, and then click OK.

4. Supply the information required by Microsoft Exchange when you are prompted.

5. Click OK.

Method 2

If no service provider is included in your profile, add one (other than the Microsoft Network Online Service).

Method 3

Remove The Microsoft Network Online Service from the profile, then add it back again.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.