Cannot Type User Name or Password Logging on as a Different User

• Microsoft Windows 95

SYMPTOMS

If you add a new keyboard layout while user profiles are enabled, and then choose the "Close all programs and log on as a different user" option in the Shut Down Windows dialog box, the keyboard may stop responding (hang).

CAUSE

User.exe creates a window/queue for the login box so early that the system does not realize it is using an unusable language. The language is unusable because the other language files have not been loaded yet.

RESOLUTION

To work around this problem, restart your computer after you add a new keyboard layout. To do so, click Start, click Shut Down, click Shut Down, and then click OK.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.