"The Road Ahead" Err Msg: Media Control Interface Error...

• Microsoft Windows 95

This article contains information on the use of Windows 95 with third- party products or configurations that have not been tested and are not supported by Microsoft.

If the steps or procedures described in this article do not function properly, contact the manufacturer of the third-party product for additional information.

SYMPTOMS

When you try to install the CD-ROM included with Bill Gates' book "The Road Ahead," you may receive the following error message:

   Media Control Interface Error
   'avintro' MMSYSTEM 272 problem with the device driver. Check
   with the device manufacturer about obtaining a new driver.

CAUSE

This error can occur if your video resolution is set to 16-bit color or higher.

Note that this problem occurs with only certain video drivers; with other drivers the problem may not occur when you are using 16-bit color.

RESOLUTION

To work around this problem, reduce your video resolution to 256 colors. To do so, follow these steps:

1. In Control Panel, double-click the Display icon.

2. Click the Settings tab.

3. In the Color Palette box, click 256 Color.

4. Click OK.

MORE INFORMATION

Microsoft does not produce or support the "The Road Ahead" CD-ROM. If you continue to experience problems with this product, please contact The Road Ahead Technical Support at (770) 552-4584.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.