Error Message: WINOLDAP Caused GP Fault in Module USER.EXE

• Microsoft Windows 95
• Microsoft Plus! for Windows 95

SYMPTOMS

When System Agent tries to stop an MS-DOS-based program, you may receive the following error message:

   WINOLDAP caused a general protection fault in module USER.EXE at
   0004:00001d43.

CAUSE

When System Agent tries to shut down an MS-DOS session, the message "Windows cannot shut down this program automatically..." is normally displayed.

If this message is left open (either because it is behind a currently running program or it is ignored) and System Agent tries to shut down a second MS-DOS session, the general protection (GP) fault occurs.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Plus! version 1.0 for Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

You may also receive this error message when you try to install a program, even if you have not installed Microsoft Plus!. If you receive this error message and you do not have Microsoft Plus! installed, check to make sure that the correct monitor type is selected in Display properties. To do so, follow these steps:

1. In Control Panel, double-click Display.

2. Click the Settings tab, and then click Change Display Type.

3. If the Monitor Type box contains "Unknown monitor," click Change, and then select your monitor.