Text Missing from Bottom of Page Viewing Fax with Fax Viewer

Last reviewed: January 25, 1996
Article ID: Q141903

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you view or print a fax in Fax Viewer, text may be missing from the bottom of one or more pages.

CAUSE

This problem can occur if a fax is sent to a Windows for Workgroups-based computer, and then forwarded to a Windows 95-based computer.

RESOLUTION

To work around this problem, view or print the fax on the Windows for Workgroups-based computer that originally received the fax.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Windows for Workgroups receives Class 2 faxes in DCX format. When faxes that have been converted to .dcx files are forwarded to a Windows 95-based computer and opened in Fax Viewer, text may be missing from the bottom of one or more pages.

KBCategory: kbtool kbprb
KBSubcategory: win95 awfax
Additional reference words: 95

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Last reviewed: January 25, 1996
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