Cannot Open the Dial-Up Networking Folder

• Microsoft Windows 95

SYMPTOMS

When you try to open the Dial-Up Networking folder, the folder may not open. The folder may appear very briefly, or may not appear at all. Reinstalling Windows 95 does not correct the problem.

CAUSE

This behavior can occur if the Rnaui.dll, Msvcrt20.dll, or Rasapi32.dll file in the Windows\System folder is missing or damaged.

RESOLUTION

To resolve this problem, rename the Rnaui.dll, Msvcrt20.dll, and Rasapi32.dll files in the Windows\System folder (if the files exist), and then extract a new copy of the Rnaui.dll, Msvcrt20.dll, and Rasapi32.dll files from your original Windows 95 disks or CD-ROM.

For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q129605
   TITLE     : How to Extract Original Compressed Windows Files

MORE INFORMATION

This problem can also occur if the Dial-Up Adapter is not installed. Check the Configuration tab in the Network tool in Control Panel to make sure the Dial-Up Adapter is installed. If it is not installed, click Add to install it.