Problems Reinstalling Microsoft Exchange Information Service

• Microsoft Windows 95
• Microsoft Plus! for Windows 95

SYMPTOMS

If you remove an information service in Microsoft Exchange and then try to reinstall it, the information service may not appear when you click Services on the Tools menu and then click Add.

CAUSE

This behavior can occur if a dynamic-link library file (DLL) associated with the information service is missing.

RESOLUTION

To resolve this issue, use one of the following methods:

• If you want to reinstall the Personal Folders, Personal Address Book, Microsoft Fax, Microsoft Mail, The Microsoft Network Online Service, or Internet Mail information service, extract each of the missing files from your original Windows 95 or Plus! for Windows 95 disks or CD-ROM to your Windows\System folder. For information about using the Extract tool, type "extract" at a command prompt, or see the following article in the Microsoft Knowledge Base:

        ARTICLE-ID: Q129605
        TITLE     : How to Extract Original Compressed Windows Files
  
     For a listing of files associated with each information service, please
     see the "More Information" section of this article.
  
     NOTE: If you have installed Internet Explorer version 4.0 or 4.01,
     you should extract the Awfxcg32.dll file from the Ie4_2.cab cabinet file
     or reinstall Internet Explorer. For additional information about this
     issue, please see the following article in the Microsoft Knowledge Base:
  
        ARTICLE-ID: Q174887
        TITLE     : Error Message: Exchng32 Caused an Invalid Page Fault...
  
  

• If you want to reinstall the CompuServe Mail information service, double-click the Setup.exe file in the Drivers\Other\Exchange\Compusrv folder on the Windows 95 CD-ROM.

MORE INFORMATION

The following tables list the DLLs associated with each information service:

Personal Folders and Personal Address Book

   File name     Location
   ---------------------------------------------------------
   Mspst32.dll   Win95_06.cab on Windows 95 CD-ROM or disk 6

Microsoft Fax

   File name      Location
   ----------------------------------------------------------
   Awcl1_32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awdevl32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awfaxp32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awfxab32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awfxcg32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5
   Awrndr32.dll   Win95_05.cab on Windows 95 CD-ROM or disk 5

Microsoft Mail

   File name    Location
   -----------------------------------------------------------------
   Msfs32.dll   Win95_06.cab on Windows 95 CD-ROM or Win95_07.cab on
                disk 7

The Microsoft Network Online Service

   File name      Location
   ----------------------------------------------------------
   Mosabp32.dll   Win95_07.cab on Windows 95 CD-ROM or disk 7
   Moscfg32.dll   Win95_07.cab on Windows 95 CD-ROM or disk 7
   Mosrxp32.dll   Win95_07.cab on Windows 95 CD-ROM or disk 7

Internet Mail

   File name     Location
   ----------------------------------------------------------------
   Minet32.dll   Plus_7.cab on Microsoft Plus! CD-ROM or Plus_6.cab
                 on disk 6

CompuServe Mail

   File name      Location
   -------------------------------------------------------------------
   Csmapa32.dll   Drivers\Other\Exchange\Compusrv folder on Windows 95
                  CD-ROM
   Csmapx32.dll   Drivers\Other\Exchange\Compusrv folder on Windows 95
                  CD-ROM

Notes

• You cannot extract the Csmapa32.dll and Csmapx32.dll files from the CD-ROM. To reinstall the CompuServe Mail information service, run Setup.exe in the Drivers\Other\Exchange\Compusrv folder on the Windows 95 CD-ROM.
• The CompuServe Mail information service is included in the CD-ROM version of Windows 95, but not in the floppy disk version. To use the CompuServe Mail information service, you must have the CD-ROM version of Windows 95.