Modem Properties Not Available in Modems Tool

Last reviewed: March 20, 1998
Article ID: Q148781

95 WINDOWS kbtool kberrmsg

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you modify your modem's properties, you may experience one of the following symptoms:

The Configure button is unavailable in HyperTerminal or Dial-Up Networking.
When you click your modem and then click Properties in the Modems tool in Control Panel, you receive the following error message:
```
      The modem properties cannot be displayed because the modem
      information is corrupt. Remove this modem by clicking Remove
      and add it again.
```
Removing and reinstalling the modem does not correct the problem.

CAUSE

These symptoms can occur if the Modemui.dll file is damaged.

RESOLUTION

To resolve these issues, follow these steps:

Use Windows Explorer or My Computer to rename the Modemui.dll file in the Windows\System folder to Modemui.xxx.

Extract a new copy of the Modemui.dll file to your Windows\System folder. The Modemui.dll file can be extracted from one of the following locations:

    - The Win95_07.cab cabinet file on the Windows 95 CD-ROM
    - The Win95_08.cab cabinet file on disk 8 of the Windows 95 DMF
      disk set
    - The Win95_12.cab cabinet file on disk 12 of the Windows 95 non-DMF
      disk set

For information about using the Extract tool, please see the following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q129605
      TITLE     : How to Extract Original Compressed Windows Files

Restart Windows 95.

MORE INFORMATION

The problem described in this article can also occur if an incorrect version of the Umdm16.dll file is installed in the Windows\System folder. If this occurs, rename the Umdm16.dll file and then extract a new copy of the file from your original Windows 95 disks or CD-ROM.

KBCategory: kbtool kberrmsg
KBSubcategory: win95 wincomm
Additional reference words: 95 greyed grayed corrupt
Keywords : win95 wincomm kberrmsg kbtool
Version : 95
Platform : WINDOWS

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Last reviewed: March 20, 1998
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