Top Articles on Microsoft Product Support Offerings

 Last reviewed: December 5, 1997
Article ID: Q151292
The information in this article applies to:
  • Microsoft Windows 95

INSTRUCTION

Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this catalog, first select the items you want to receive, noting the five- to six-digit number of the Item ID shown below for each item, and then:

- Dial the toll-free FastTips number (800) 936-4200. - When prompted, select Microsoft Windows 95. - Press one (1) on your phone keypad to select the Express Catalog 

  Order Service.
- When prompted, select the delivery method, fax. - When prompted, enter your three-digit area code and seven-digit fax 
  number on your phone keypad.
- When prompted, enter the number of the Item ID and press #, for up 
  to five items.
When finished, simply hang up. If you have problems receiving a fax, please call (425) 635-3199.

ARTICLE LISTING

ITEM ID ARTICLE TITLE                                                PAGES
GL0907 Microsoft Support Network Overview. This Application Note 
        details the various technical support services Microsoft offers
        its customers. The two-page Microsoft Support Network Priority
        Support Order Form is included.                                 13
GA0604 Microsoft Download Service (MSDL) Instructions. If an item 
        contains a disk and is therefore unavailable by fax, the
        quickest way to obtain it is by modem using the MSDL (or
        another online service). The MSDL is available 24 hours a day,
        7 days a week, with no subscription or connect fees. The MSDL
        number is (425) 936-6735. For complete information on how to
        access and use the MSDL, order this item or listen to the
        Microsoft Download Service instructions on the FastTips service. 4
GL1012 Phone Numbers for Microsoft Support Network and Related Services 6 Q115389 Obtaining Knowledge Base Articles on the Internet. This article 
        explains how to access Microsoft Knowledge Base articles
        (technical information about Microsoft products, fix lists,
        documentation errors, and answers to commonly asked technical
        support questions) on the Internet through an FTP service
        (ftp.microsoft.com).                                             5
Q104587 Support Boundaries for Desktop Apps/POS. This article 
        describes what kind of technical support is provided by
        support engineers for Desktop Applications and Personal
        Operating Systems products. It covers support areas such as
        coding and macros, design, debugging, networking, OLE, ODBC,
        printing, security, and setup.                                   4
Q104272 Product Clusters for the U.S. and Canada. Microsoft has 
        categorized its products into four support clusters: Microsoft
        Desktop Applications; Microsoft Personal Operating Systems;
        Microsoft Development Tools; and Business Systems. The products
        in each cluster are listed in this article.                      5
Q102346 Microsoft Product Support Options Questions & Answers            3
End of listing.

Additional query words: 95
Keywords : win95 kbref kbtlc
Version : 95
Platform : WINDOWS

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Last reviewed: December 5, 1997
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