Computer Hangs Sending Large Print Jobs to WFW 3.11 Server

 Last reviewed: August 13, 1996
Article ID: Q154668
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

You may receive the following error message on a Windows for Workgroups 3.11 shared Windows Printing System print server: 

   Printers Folder
   There was an error writing to LPTx: for the printer (x):
   The network printer is no longer available. Contact your
   system administrator, or try using a different printer.

CAUSE

This error can occur on the printer server when you send large print jobs from a Windows 95-based computer to a Windows for Workgroups 3.11 shared Windows Printing System printer. When this does occur, the Windows 95- based that sent the print job may stop responding (hang).

RESOLUTION

On the Windows for Workgroups-based print server, increase the value for the NetHeapSize setting in the [386Enh] section of the System.ini file.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The default value for the NetHeapSize setting is 20. This value can be increased in 4K increments.

KBCategory: kbprint kbnetwork kberrmsg
KBSubcategory: win95 msnets
Additional reference words: 95 wfw311

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Last reviewed: August 13, 1996
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