"Fatal Exception 0E" May Occur During Critical Suspend

• Microsoft Windows 95
• Microsoft Windows 95 OEM Service Release version 1

SYMPTOMS

On a computer equipped with advanced power management (APM), a "Fatal Exception 0E" error may occur in VPOWERD if a critical suspend occurs while the computer is already in the process of suspending normally.

CAUSE

The Windows 95 power-management driver does not properly handle a new critical suspend request while it is processing a normal suspend request.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. An update to address this problem is in development, but has not been regression tested and may be destabilizing in production environments. Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for more information about the availability of this update.

MORE INFORMATION

This issue may occur if you manually suspend the computer when the computer's battery is critically low. Under such conditions, the low- battery condition could cause a critical suspend request to be issued by the computer's BIOS. If a critical suspend request is issued while Windows 95 is already processing the normal suspend request, the problem can occur.