Cannot Connect to Remote Access Server with Dial-Up Networking

The information in this article applies to:

• Microsoft Windows 95

SYMPTOMS

When you use Dial-Up Networking in Windows 95 to dial into a remote network, you may receive the following error message:

   Cannot negotiate a compatible set of networking protocols

CAUSE

This problem can occur when Rasapi32.dll is unable to unload the session management module (SMM) if it returns an error during the early phase of the authentication process.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. An update to address this problem is now available, but is not fully regression tested and should be applied only to computers experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.

MORE INFORMATION

This problem seems to occur more often when you are attempting to connect to MSN, The Microsoft Network, but can also occur when you are connecting to other remote access servers.