Cannot Connect to Netcom

 Last reviewed: September 8, 1997
Article ID: Q167157
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

When you attempt to connect to Netcom using Windows 95 Dial-Up Networking, the connection may be denied even though it appears you supplied the correct name and password.

CAUSE

The Netcom online service requires "us,ppp," characters as a prefix to your user name.

RESOLUTION

To include the "us,ppp," character as a prefix to your user name, follow these steps:

  1. Double-click My Computer, and then double-click Dial-Up Networking.

  2. Double-click the connection icon for Netcom.

  3. In the User Name box, insert the "us,ppp," characters at the beginning of your user name. For example: 

          us,ppp,<username>

  4. If appropriate, type your password in the Password box.

  5. Click Connect.

Note that your name and password are saved only if the connection is completed. If the attempt to connect fails for any reason (such as a busy signal), the user name and password revert to their original values.

MORE INFORMATION

The Internet service provider discussed in this article is a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this vendor's performance or reliability.

Additional query words: 95
Keywords : dun wincomm kb3rdparty
Version : 95
Platform : WINDOWS

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Last reviewed: September 8, 1997
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