Illegal Operation Error Message When Emptying Recycle Bin

 Last reviewed: March 20, 1998
Article ID: Q170476
The information in this article applies to:
  • Microsoft Windows 95
  • Microsoft Plus! for Windows 95

SYMPTOMS

When you attempt to empty the Norton Protected Recycle Bin, you may receive the following error message: 

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.
When you click Details, the following details are displayed: 

   Explorer.exe caused an invalid page fault in module kernel32.dll.
If you have Microsoft Plus! installed, you may not be able to change the icon for the empty Recycle Bin by choosing another icon on the Plus! tab in Display properties.

CAUSE

The Msvcrt40.dll file in the Windows\System folder is damaged or has been replaced by another program.

RESOLUTION

To resolve this issue, find and rename all occurrences of the Msvcrt40.dll file. To do so, follow these steps:

  1. Restart your computer. When you see the "Starting Windows 95" message, press F8, and then choose Safe Mode Command Prompt Only.

  2. Rename all copies of the Msvcrt40.dll file to Msvcrt40.bak.

  3. Restart your computer normally.

  4. Extract a new copy of the Msvcrt40.dll file into the Windows\System folder.

    For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base: 

          ARTICLE-ID: Q129605

          TITLE     : How to Extract Original Compressed Windows Files


NOTE: The Msvcrt40.dll file is included with Microsoft Windows 95 OEM
Service Release version 2; Microsoft Internet Explorer versions 3.01 and
later; Microsoft Office for Windows 95 versions 7.0, 7.0a, and 7.0b; 
Microsoft Publisher 97 for Windows; and Windows 95 Service Pack 1 (only 
if you are not using Windows 95 OEM Service Release 2).



MORE INFORMATION

 


The third-party product discussed in this article is manufactured by a 
vendor independent of Microsoft; we make no warranty, implied or 
otherwise, regarding this product's performance or reliability.



	
	

	















	






Additional query words: 95

Keywords          : win95 winplus kberrmsg

Version           : 95

Platform          : WINDOWS








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	Last reviewed:  March 20, 1998
	

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