Error Message Installing Adobe PhotoShop 4.0.1 in Windows 95

 Last reviewed: January 23, 1998
Article ID: Q173219
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

You may receive the following error message when you are installing Adobe PhotoShop 4.0.1: 

   Setup has encountered a problem.  Please report
   file='common/info01.c', line='253' to Microsoft Product Support.

CAUSE

This error message can occur if you are installing PhotoShop 4.0.1 from a CD-ROM drive using real-mode CD-ROM drivers. The error message may occur when PhotoShop 4.0.1 Setup is installing the Adobe PostScript printer driver.

RESOLUTION

Install a protected-mode CD-ROM driver from your original Windows 95 disks or CD-ROM, or from the manufacturer of the CD-ROM drive.

To install a protected-mode driver for your CD-ROM drive, click Start, point to Help, click the Index tab, type "cd-rom" (without quotation marks), and then double-click the "Installing" topic. Note that this method works only if your CD-ROM drive supports a protected-mode driver included with Windows 95.

For information about determining whether Windows 95 supports your CD-ROM drive in protected mode, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID:  Q151634
   TITLE     :  Protected-mode CD-ROM Drive Support in Windows 95
If Windows 95 does not include a protected-mode driver for your CD-ROM drive, contact the manufacturer of the CD-ROM drive to determine whether a protected-mode driver is available from the manufacturer.

If your CD-ROM drive does not support protected-mode drivers, contact Adobe for other possible resolutions to the issue.

Additional query words: 95
Keywords : appscomp kb3rdparty kberrmsg
Version : WINDOWS:95
Platform : WINDOWS

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Last reviewed: January 23, 1998
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