Err Msg: This Printer Cannot Be Installed Now...

Last reviewed: February 5, 1998
Article ID: Q174592

The information in this article applies to:

Microsoft Windows 95

SYMPTOMS

When you attempt to install a Hewlett-Packard LaserJet 5si network printer by connecting directly to the network share, you may receive the following error message:

   This printer cannot be installed now because its driver <driver name>
   could not be loaded. The driver or the INF file may be damaged. Restart
   Windows, and then try again.

CAUSE

The printer driver for the Hewlett-Packard LaserJet 5si does not support Point and Print.

RESOLUTION

Contact Hewlett-Packard for information concerning a possible driver upgrade.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: hp
Keywords : win95 kbenv kbprint
Version : WINDOWS:95
Platform : WINDOWS

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Last reviewed: February 5, 1998
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