Fatal Exception Error When Opening or Closing Control Panel

• Microsoft Windows 95

SYMPTOMS

If you have installed a scanner on your computer, the following symptoms may occur:

• When you attempt to open or close Control Panel, you may receive the following error message:

        A fatal exception OE has occurred at 0028:C029F7A1 in VXD IFSMGR(04) 
        + 0000D4F1.
  

        The current application will be terminated.
  

  After receiving this error message, you can still use Control Panel, but the Speaker icon may no longer appear on the taskbar. This behavior may also occur in Safe mode.

      A fatal exception OE has occurred at 028:C0282dB0 in VxD IFSMGR(03) + 
      0000 CF7C

      The current application will be terminated.

CAUSE

This behavior can occur if the Vhpscand.vxd file is located in the Windows\System folder instead of the Windows\System\Iosubsys folder.

RESOLUTION

To resolve this behavior, follow these steps:

1. Click Start, point to Programs, and then click Windows Explorer.

2. On the Tools menu, point to Find, and then click Files Or Folders.

3. In the Named box, type "vhpscand.vxd" (without quotation marks), and then click Find Now.

4. If the Vhpscand.vxd file is located in the Windows\System folder, right-click the Vhpscand.vxd file, and then click Cut.

5. Right-click the Windows\System\Iosubsys folder, and then click Paste.

6. Restart your computer.

MORE INFORMATION

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