Fatal Exception Error or Computer Hangs with Incoming Fax

• Microsoft Windows 95

SYMPTOMS

If a fax is received by your computer while it is processing another fax, you may receive a fatal exception error message, and your computer may stop responding (hang).

RESOLUTION

To work around this issue, follow these steps:

1. Click Start, point to Settings, click Control Panel, and then double- click Mail And Fax.

2. In the list of installed information services, click Microsoft Fax, and then click Properties.

3. Click the Modem tab, click the modem you are using to receive incoming faxes, and then click Properties.

4. Click Answer After <n> Rings.

5. Change the value in the Answer After <n> Rings box to the number of rings you want Microsoft Fax to wait before the fax modem answers the call.

6. Click OK, click OK, click OK, and then close Control Panel.

MORE INFORMATION

For additional information about troubleshooting Microsoft Fax, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q152196
   TITLE     : How to Install and Use Microsoft Fax