General Protection Fault Running Add New Hardware Wizard

 Last reviewed: January 7, 1998
Article ID: Q177784
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

When you use the Add New Hardware wizard to add hardware to your configuration, you may receive the following error message: 

   Setupx.dll caused a general protection fault in module krnl386.exe
When this occurs, the installation of the new hardware stops.

CAUSE

The Setupx.dll file, among other things, builds and maintains the Drvidx.bin file. The local memory heap may be damaged when this file is generated. This damage causes the general protection (GP) fault in Krnl386.exe.

RESOLUTION

Obtain the following fix from Microsoft: 

   Setupx.dll version 4.00.951 (date 12/02/97) and later

STATUS

Microsoft has confirmed this to be a problem in Windows 95. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: gpf
Keywords : gpf win95 kbenv kberrmsg
Version : WINDOWS:95
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: January 7, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.