Error Message: That Password Is Incorrect

• Microsoft Windows 95
• Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95

SYMPTOMS

When you attempt to log on to Windows 95, you may receive the following error message:

   That password is incorrect.

   The network could not validate your user name. You cannot use
   Windows unless your user name is validated by the network. Make
   sure you typed everything correctly, or contact your administrator.

CAUSE

These error messages can occur if all of the following conditions exist:

• Microsoft Family Logon is set as your primary network logon.
• User profiles are enabled in Windows 95.
• Your computer requires validation from a network server before you can log on to Windows 95.
• Your computer uses a system policy in which password caching is disabled.

RESOLUTION

To work around this behavior, change your primary network logon to Client For Microsoft Networks. To do so, follow these steps:

1. Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

2. Click Start, point to Settings, and then click Control Panel.

3. Double-click Network.

4. In the Primary Network Logon box, click Client For Microsoft Networks, and then click OK.

5. Click Yes when you are prompted to restart your computer.

MORE INFORMATION

The Microsoft Family Logon network client is included with Internet Explorer 4.0 and 4.01 and requires password caching.

For additional information about the Microsoft Family Logon network client, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q176057
   TITLE     : Description of the Microsoft Family Logon Client