Microsoft Fax Status Icon Displays Incorrect Number of Faxes

• Microsoft Windows 95

SYMPTOMS

When you use Microsoft Fax, the Fax Status icon on the taskbar may display an incorrect number of faxes to be sent.

RESOLUTION

To resolve this issue, uninstall Microsoft Fax, delete the Fax folders, and then reinstall Microsoft Fax. To do so, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs, click the Windows Setup tab, and then click the Microsoft Fax check box to clear it.

3. Click OK, and then restart the computer when you are prompted.

4. Click Start, point to Programs, click Windows Explorer, and then double-click the Windows folder.

5. Double-click the Spool folder, click the Fax folder, and then click Delete on the File menu. If the Fax folder does not exist, proceed to step 6.

   NOTE: The Spool folder may be hidden. To view it, click Options (or Folder Options) on the View menu, click the View tab, click Show All Files, and then click OK.

6. Double-click the Windows folder, double-click the Temp folder, and then click the Fax folder. If the Fax folder does not exist, skip to step 8.

7. On the File menu, click Delete.

8. Close Windows Explorer.

9. Reinstall Microsoft Fax. For information about installing Microsoft Fax, please see the following article in the Microsoft Knowledge Base:

         ARTICLE-ID: Q152196
         TITLE     : How to Install and Use Microsoft Fax
   
   

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.