Computer Hangs With VoiceView Modem

• Microsoft Windows 95

SYMPTOMS

When your computer restarts for the first time after you install Windows 95, your computer may seem to stop responding (hang).

CAUSE

This issue can occur if your computer has a VoiceView modem installed. The files needed to install this modem may cause multiple instances of the Grpconv.exe program to start, which may make your computer appear to hang.

RESOLUTION

To work around this issue, use the appropriate method:

Allow Setup to Finish

Although your computer may seem to be hung, it is not, and you should allow Setup to continue until it is finished. Note that you may experience a longer than normal installation time.

Edit the Mdmvv.inf File

Microsoft does not encourage or support changes to .inf files; therefore, Microsoft Technical Support does not support the procedure in this article. Although we have tested the following procedure and it appears to function as described, make a backup copy of your .inf file before you proceed.

If you are a System Administrator who wants to run an unattended Setup, you can edit the Mdmvv.inf file, and then run Setup again. To do so, use the following steps:

1. Right-click the Mdmvv.inf file, and then click Open.

2. In the [VoiceView_Modem] section, place a semi-colon in front of the following line:

         HKR,, Runonce,,"grpconv /o" line.
   

3. On the File menu, click Save, quit the program you used to edit the Mdmvv.inf file, and then run Setup again.