Err Msg: RNAAPP Caused an Invalid Page Fault in Module <Unknown>

 Last reviewed: March 17, 1998
Article ID: Q182589
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

When you double-click a Dial-Up Networking connection, you may receive the following error message: 

   RNAAPP caused an invalid page fault in module <unknown>.

CAUSE

This error message can occur if Quarterdeck CleanSweep Deluxe is installed on your computer.

RESOLUTION

To work around this behavior, follow these steps:

  1. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK.

  2. Type the following commands, pressing ENTER after each command: 

          cd progra~1\cleans~1
      ren csinject.exe csinject.xxx
      exit

NOTE: Renaming the Csinject.exe file causes Quarterdeck SmartSweep not to automatically start when you start Windows. You must manually start SmartSweep to monitor the installation of any programs using CleanSweep.

MORE INFORMATION

For additional information about this issue, contact Quarterdeck Technical Support. For information about how to contact Quarterdeck, query in the Knowledge Base for one of the following articles: 

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. 

Keywords          : dun win95 kb3rdparty kberrmsg
Version           : WINDOWS:95
Platform          : WINDOWS
Issue type        : kbprb

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Last reviewed: March 17, 1998
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