Encarta Err Msg on Windows NT: The Necessary Text Fonts...

 Last reviewed: May 8, 1997
Article ID: Q101968

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

After installing Microsoft Encarta on a Windows NT system, you receive the following message when Encarta tries to run: 

   The necessary text fonts are not available. If you have just set up
   Encarta, you must restart Windows.
After you receive the error message, you cannot run Encarta.

CAUSE

When you run the Setup program for Encarta, the program wants you to restart Windows at the end of Setup before the program can run. The program tries to restart Windows but only logs you off; this doesn't restart the Win32 subsystem so the fonts are not yet installed.

The fonts are not available until you restart your system because Encarta does not use AddFontResource during setup. Instead, Encarta adds the fonts to the [Fonts] section in WIN.INI/registry. In other words, Encarta relies on system initialization to load the fonts.

RESOLUTION

To work around this problem, restart your computer (closing Windows on Windows [WOW], closing the virtual MS-DOS machine [VDM], or logging out doesn't correct the problem--you must restart the computer).

Additional query words: prodnt reboot
Keywords : kbbug3.10 kbinterop nt16ap
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 8, 1997
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