Unable to Back Up with Archive DAT Tape Backups & Ultra 24f

 Last reviewed: May 8, 1997
Article ID: Q102904

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

While you are attempting to run Backup from Windows NT with an Archive 4000, 2000, or 1300 4mm DAT tape backup connected to an UltraStor Ultra 24f SCSI controller, the application may freeze and the following error message may occur: 

   Hardware not responding

CAUSE

UltraStor has confirmed that this behavior is caused by a problem with ROM versions prior to 008 on the Ultra 24f. Verify that the ROM version on the Ultra 24f card is at least 008. Any ROM revision prior to 008 will not work. The latest revision is 008.

RESOLUTION

To eliminate the error message and back up properly, upgrade the ROM on the Ultra 24f to version 008.

For additional information, call UltraStor Technical Support at (510) 623-8955.

The Ultra 24f SCSI controller and the Archive tape backup products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt phoneref
Keywords : kbhw nthw ntutil
Version : 3.1
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: May 8, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.