NT V3.1 Inaccessible Boot Device Error With Reply Model 32

 Last reviewed: July 21, 1997
Article ID: Q104773
The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

If you install Windows NT 3.1 on a Reply Model 32 MCA computer with the onboard AT IDE controller shipped with the machine, the following STOP message appears: 

    Stop 0x0000007B (0xff962BA8,0x00000000,0x00000000,0x00000000)
    Inaccessible_boot_device
This error will occur while attempting to load Windows NT to complete the GUI portion of Setup. Setup will also hang, without a stop screen, on the Reply PS/2 Models 50, 55, 60/80 and 70 using the same onboard AT IDE controller. With these models, Setup will hang while attempting to load Windows NT to complete the GUI portion of Setup at the blue screen containing the following: 

    Microsoft Windows NT ver.3.1
    [x kb of memory]
where x represents the amount of memory on the system.

All of the systems mentioned above work correctly with ESDI or SCSI hard drive controllers.

The Reply Model 32 and Reply PS/2 Models 50, 55, 60/80 and 70 are all on the Windows NT Hardware Compatibility List (HCL). However, they were only tested with ESDI and SCSI controllers.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K
The product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt trap 7b unaccessible boot device
Keywords : kbbug3.10 kbhw kbsetup nthw ntsetup ntstop
Version : 3.1
Platform : WINDOWS
Issue type : kberrmsg

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Last reviewed: July 21, 1997
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