Closing Word for Windows 6.0 Causes General Protection Fault

Last reviewed: May 12, 1997
Article ID: Q106735

The information in this article applies to:

Microsoft Windows NT operating system version 3.1
Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

After shutting down Microsoft Word for Windows version 6.0 and restarting, you minimize and close Word. A general protection (GP) fault occurs in KRNL386.EXE (the Windows NT kernel).

This problem may occur in other Windows-based applications that use object-linking and embedding (OLE) version 2.0.

CAUSE

The Windows-on-Windows (WOW) subsystem memory manager in KRNL386.EXE has a bug which causes an access violation.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodnt
Keywords : kbbug3.10 kbinterop nt16ap
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 12, 1997
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