Embedded Document Doesn't Load When Double-clicked

 Last reviewed: May 13, 1997
Article ID: Q107663

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

If you try to load an embedded document by double-clicking its icon in Microsoft Mail, it does not load into its associate application.

CAUSE

This problem is caused by a bug in File Manager. File Manager incorrectly modifies a portion of the Registry that controls the loading of embedded documents.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodnt
Keywords : kbbug3.10 kbtool ntutil
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 13, 1997
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