Windows NT Hangs on Shutdown with Certain PCMCIA Devices

 Last reviewed: August 13, 1997
Article ID: Q108261
The information in this article applies to:
  • Microsoft Windows NT Workstation versions 3.51 and 4.0
  • Microsoft Windows NT Server versions 3.51 and 4.0

SYMPTOMS

Windows NT fails to shutdown correctly on some computers that have PCMCIA devices installed.

RESOLUTION

Obtain the following update or wait for the next Service Pack.

A modified PCMCIA driver for Windows NT, and instructions for installing them, are available from Microsoft support channels or directly from the following Internet locations:

For Windows NT 3.51: 

   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT351
   /hotfixes-postSP5/pcmcia-fix
For Windows NT 4.00: 

   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40
   /hotfixes-postSP1/pcmcia-fix

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.51 and 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodnt
Keywords : kbbug3.51 kbbug4.00 kbfix3.51 kbfix4.00.sp2 kbsetup
Version : 3.51 4.0
Platform : winnt

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: August 13, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.