Letter Forms Pull Only from Upper Tray on Postscript Printers

Last reviewed: April 11, 1997
Article ID: Q112863

The information in this article applies to:

Microsoft Windows NT operating system version 3.1
Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

On certain printers (NEC SilentWriter 97, IBM 4039 PS, and HP LaserJet 4 Si Postscript) if you assign "Letter" form to the upper tray and "Letter 8.5 x 11" form to the lower tray and try to print to the lower tray, the printer pulls paper from the upper instead.

WORKAROUND

Go into Printer, Forms...
Click on the form that is already there called "Letter".
Type in a new name for the form such as "LowLetter" and press the ADD button.
Then create a new queue for the printer and go into it's SETUP button.
Click on the "Lower Tray" option for Paper Tray and click the CHANGE button.
Select the new form created called "LowLetter" and click OK.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.1 and Windows NT Advanced Server version 3.1. This problem is corrected in Windows NT version 3.5.

Additional query words: prodnt post script
Keywords : kbbug3.10 kbprint ntprint NTSrvWkst
Version : 3.1
Platform : WinNT

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: April 11, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.