HP Scanjet IIc May Fail With Future Domain TMC 1670

 Last reviewed: May 15, 1997
Article ID: Q114265

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

When you try to scan an image using the HP Scanjet IIc with a Future Domain TMC-1670 SCSI controller, the system may hang and displays one of the following error messages: 

   Sorry the scanner has experienced an error

   -or-

   Trap 0x0000000A
where the Trap appears on a STOP message.

CAUSE

Unknown, although some evidence exists for isolating a cause. For instance, the problem occurs when trying to scan images using HP Deskscan II versions 1.62 or 2.0, but does not occur when using the same scanning application with other supported SCSI adapters.

RESOLUTION

There is no resolution to this problem at this time. However, a current workaround to this problem is to use another supported SCSI adapter.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.1 and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt lock up blue trap
Keywords : kbbug3.10 kbhw nthw ntstop
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 15, 1997
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