RAS Event ID (Error Code) Information

• Microsoft Windows NT operating system version 3.1
• Microsoft Windows NT Advanced Server version 3.1
• Microsoft Windows NT Workstation versions 3.5, 3.51, and 4.0
• Microsoft Windows NT Server versions 3.5, 3.51, and 4.0
• Microsoft Windows 95

SUMMARY

This article explains Remote Access Service (RAS) Event IDs as they appear in the Event Viewer System Log of Windows versions 3.1 and 3.5. The following list contains the error code (RAS EVENT ID), the symbol name, the message text, a brief explanation of the code, and a suggested course of action to correct the problem causing the error code.

NOTE: RAS Event IDs begin with RAS_LOG_BASE = 20000. However, RAS Event ID codes specific to Windows NT version 3.5 begin with RAS_LOG_BASE = 20064.

MORE INFORMATION

RAS EVENT ID: 20001 SYMBOL NAME : RASLOG_CANT_LOAD_NBGATEWAY MESSAGE TEXT: Cannot load the NetBIOS gateway DLL components. EXPLANATION : The RAS NetBIOS gateway could not load. USER ACTION : Reconfigure RAS by removing and then reinstalling it.

RAS EVENT ID: 20002 SYMBOL NAME : RASLOG_CANT_OPEN_REGKEY MESSAGE TEXT: Cannot open the RAS Server parameters registry key. EXPLANATION : Registry problem. USER ACTION : Reconfigure RAS by removing and then reinstalling it.

RAS EVENT ID: 20003 SYMBOL NAME : RASLOG_CANT_GET_REGKEYVALUES MESSAGE TEXT: Cannot access registry key values. EXPLANATION : Registry problem. USER ACTION : Reconfigure RAS by removing and then reinstalling it.

RAS EVENT ID: 20004 SYMBOL NAME : RASLOG_NOT_ENOUGH_MEMORY MESSAGE TEXT: Memory allocation failure. EXPLANATION : Not enough free memory for the RAS service to function

              properly.

              allocations to other resources, or by stopping some
              non-essential services, or by installing additional memory on
              the server.

RAS EVENT ID: 20006 SYMBOL NAME : RASLOG_INVALID_PARAMETER_TYPE MESSAGE TEXT: Parameter %1 has an invalid type. EXPLANATION : USER ACTION : Reconfigure RAS by removing and then reinstalling it.

RAS EVENT ID: 20007 SYMBOL NAME : RASLOG_CANT_ENUM_PORTS MESSAGE TEXT: Cannot enumerate the RAS Connection Manager ports EXPLANATION : Multiport adapter may not have been installed properly

              (Hardware and/or Software).

RAS EVENT ID: 20008 SYMBOL NAME : RASLOG_NO_DIALIN_PORTS MESSAGE TEXT: The Remote Access Server is not configured to receive calls. EXPLANATION : The RAS server is configured for dialing out only or some

              other program is using the port.

              Receive calls.

              Disconnected.

RAS EVENT ID: 20010 SYMBOL NAME : RASLOG_AUTODISCONNECT MESSAGE TEXT: The user connected to port %1 has been disconnected due to

              inactivity.

RAS EVENT ID: 20011 SYMBOL NAME : RASLOG_EXCEPT_MEMORY MESSAGE TEXT: The user connected to port %1 has been disconnected because

              there is not enough memory available in the system.

RAS EVENT ID: 20012 SYMBOL NAME : RASLOG_EXCEPT_SYSTEM MESSAGE TEXT: The user connected to port %1 has been disconnected due to a

              system error.

              correct the failure and redial.

              fatal network error on the local network.

              properly.

              fatal network error on the async network.

RAS EVENT ID: 20015 SYMBOL NAME : RASLOG_DEV_HW_ERROR MESSAGE TEXT: The communications device attached to port %1 is not

              Functioning.

              cabling.

              %2. The line has been disconnected.

              Check user name and password.

              authenticated on port %2.

RAS EVENT ID: 20018 SYMBOL NAME : RASLOG_AUTH_CONVERSTION_FAILURE MESSAGE TEXT: The user connected to port %1 has been disconnected because

              there was a transports-level error during the authentication
              conversation.

RAS EVENT ID: 20019 SYMBOL NAME : RASLOG_USER_DISCONNECTED MESSAGE TEXT: The user has disconnected from port %2. EXPLANATION : The remote user has hung up. USER ACTION : NONE

RAS EVENT ID: 20020 SYMBOL NAME : RASLOG_CANT_RESET_LAN MESSAGE TEXT: Cannot reset the network adapter for LANA %1. The error code

              is the data.

RAS EVENT ID: 20021 SYMBOL NAME : RASLOG_CANT_GET_COMPUTERNAME MESSAGE TEXT: Remote Access Server Security Failure. Cannot locate the

              computer name.

              found, so the computer cannot be validated.

RAS EVENT ID: 20022 SYMBOL NAME : RASLOG_CANT_ADD_RASSECURITYNAME MESSAGE TEXT: Remote Access Server Security Failure. Cannot add the name

              for communication with the security agent on LANA %1.

              name.

              network adapter address on LANA %1.

RAS EVENT ID: 20024 SYMBOL NAME : RASLOG_SESSOPEN_REJECTED MESSAGE TEXT: Remote Access Server Security Failure. The security agent

              has rejected the Remote Access server's call to establish a
              session on LANA %1.

              network.

RAS EVENT ID: 20025 SYMBOL NAME : RASLOG_START_SERVICE_REJECTED MESSAGE TEXT: Remote Access Server Security Failure. The security agent

              has rejected the Remote Access server's request to start the
              service on this computer on LANA %1.

              network.

RAS EVENT ID: 20026 SYMBOL NAME : RASLOG_SECURITY_NET_ERROR MESSAGE TEXT: Remote Access Server Security Failure. A network error has

              occurred when trying to establish a session with the security
              agent on LANA %1. The error code is the data.

RAS EVENT ID: 20027 SYMBOL NAME : RASLOG_EXCEPT_OSRESNOTAV MESSAGE TEXT: The user connected to port %1 has been disconnected because

              there are no operating system resources available.

              allocations to other resources, or by stopping some
              non-essential services, or by installing additional memory on
              the server.

              of a failure to lock user memory.

RAS EVENT ID: 20029 SYMBOL NAME : RASLOG_CANNOT_OPEN_RASHUB MESSAGE TEXT: Remote Access Connection Manager failed to start because

              RASHUB could not be opened.

RAS EVENT ID: 20030 SYMBOL NAME : RASLOG_CANNOT_INIT_SEC_ATTRIBUTE MESSAGE TEXT: Remote Access Connection Manager failed to start because it

              could not initialize the security attributes.

RAS EVENT ID: 20031 SYMBOL NAME : RASLOG_CANNOT_GET_ENDPOINTS MESSAGE TEXT: Remote Access Connection Manager failed to start because no

              endpoints were available.

RAS EVENT ID: 20032 SYMBOL NAME : RASLOG_CANNOT_GET_MEDIA_INFO MESSAGE TEXT: Remote Access Connection Manager failed to start because it

              could not load one or more communication DLL's.

              and restart the computer. If problem persists, reinstall RAS.

              could not locate port information from Media DLL's.

              and restart the computer. If problem persists, reinstall RAS.

              could not access protocol information from the registry.

RAS EVENT ID: 20035 SYMBOL NAME : RASLOG_CANNOT_REGISTER_LSA MESSAGE TEXT: Remote Access Connection Manager failed to start because it

              could not register with the Local Security Authority.

RAS EVENT ID: 20036 SYMBOL NAME : RASLOG_CANNOT_CREATE_FILEMAPPING MESSAGE TEXT: Remote Access Connection Manager failed to start because it

              could not create shared file mapping.

RAS EVENT ID: 20037 SYMBOL NAME : RASLOG_CANNOT_INIT_BUFFERS MESSAGE TEXT: Remote Access Connection Manager failed to start because it

              could not create buffers.

RAS EVENT ID: 20038 SYMBOL NAME : RASLOG_CANNOT_INIT_REQTHREAD MESSAGE TEXT: Remote Access Connection Manager failed to start because it

              could not access resources.

RAS EVENT ID: 20039 SYMBOL NAME : RASLOG_CANNOT_START_WORKERS MESSAGE TEXT: Remote Access Connection Manager failed to start because it

              could not start worker threads.

RAS EVENT ID: 20040 SYMBOL NAME : RASLOG_CANT_GET_LANNETS MESSAGE TEXT: Remote Access Server failure. Cannot find the LANA numbers

              for the network adapters.

RAS EVENT ID: 20041 SYMBOL NAME : RASLOG_CANNOT_OPEN_SERIAL_INI MESSAGE TEXT: RASSER.DLL cannot open the SERIAL.INI file. EXPLANATION : USER ACTION : Check configuration of RAS with the Control Panel Network

              tool.

              handle failed.

              tool. Reinstall RAS if needed.

RAS EVENT ID: 20044 SYMBOL NAME : RASLOG_CANNOT_ALLOCATE_ROUTE MESSAGE TEXT: The Remote Access Server cannot allocate a route for the

              user connected on port %1. The user has been disconnected.
              Check the configuration of your Remote Access Service.

              tool. Reinstall RAS if needed.

              Remote Access Service.

              tool. Reinstall RAS if needed.

              for Remote Access Service.

RAS EVENT ID: 20047 SYMBOL NAME : RASLOG_ADMIN_PIPE_CREATION_FAILURE MESSAGE TEXT: Cannot create a named pipe instance in the admin support

              thread for Remote Access Service.

RAS EVENT ID: 20048 SYMBOL NAME : RASLOG_ADMIN_PIPE_FAILURE MESSAGE TEXT: General named pipe failure occurred in the admin support

              thread for Remote Access Service.

RAS EVENT ID: 20049 SYMBOL NAME : RASLOG_ADMIN_INVALID_REQUEST MESSAGE TEXT: An invalid request was sent to the admin support thread for

              Remote Access Service, possibly from a down level admin
              tool. The request was not processed.

RAS EVENT ID: 20050 SYMBOL NAME : RASLOG_USER_ACTIVE_TIME MESSAGE TEXT: The user %1<machine\username> connected on COM port %2

              <port> on %3<date\time> disconnected on %4 <date\time>.
              The user was active %5 minutes. %6 bytes were %7
              <sent|received>.  Disconnected at %8<USER|ADMIN> request.

              the dialin client "USER" initiated the disconnect request.

              Entry: ...\RemoteAccess\Parameters\AutoDisconnect.

              the value given is not in the legal range for the parameter.

RAS EVENT ID: 20052 SYMBOL NAME : RASLOG_AUTH_TIMEOUT MESSAGE TEXT: The user connected to port %1 has been disconnected due an

              authentication time-out.

              the authentication time.

              because the computer could not be projected onto the
              network.

              the remote computer has a UNIQUE computer name.

              because and internal authentication error occurred.

RAS EVENT ID: 20055 SYMBOL NAME : RASLOG_NO_LANNETS_AVAILABLE MESSAGE TEXT: The Remote Access server could not be started because it has

              been configured to access the network and there are no
              network adapters available.

              the computer.

              network adapter on the computer.

              workstation and the network server.

RAS EVENT ID: 20057 SYMBOL NAME : RASLOG_RASMAN_NOT_AVAILABLE MESSAGE TEXT: Remote Access Service failed to start because the Remote

              Access Connection Manager failed to initialize.

              configuration problem.

              error code is the data.

              remote computer.

              remote computer.

              error code is the data.

              support.

              error code is the data.

              name.

              network.

              %2. The error code is the data.

              support.

              to use.

              supported value.

              the may result in a unreliable connection.

              configured to use too many ports. Or you are out of memory.

              adapter. Add more memory.

              port %1. The port will not be available to calling in or
              calling out. Restart all Remote Access Service components.

              problems still persists, reinstall RAS

              error.

              Restart the computer if needed.

              Protocol engine.

RAS EVENT ID: 20067 SYMBOL NAME : RASLOG_CANNOT_INIT_PPP MESSAGE TEXT: Remote Access Connection Manager failed to start because the

              Point to Point Protocol failed to initialize.

RAS EVENT ID: 20068 SYMBOL NAME : RASLOG_CLIENT_CALLED_BACK MESSAGE TEXT: The user %1 on port %2 was called back at the number %3. EXPLANATION : USER ACTION : None

RAS EVENT ID: 20069 SYMBOL NAME : RASLOG_PROXY_CANT_CREATE_PROCESS MESSAGE TEXT: The Remote Access Gateway Proxy could not create a process. EXPLANATION : USER ACTION : Check RAS Gateway installation.

RAS EVENT ID: 20070 SYMBOL NAME : RASLOG_PROXY_CANT_CREATE_PIPE MESSAGE TEXT: The Remote Access Gateway Proxy could not create a process. EXPLANATION : USER ACTION : Check RAS Gateway installation.

RAS EVENT ID: 20071 SYMBOL NAME : RASLOG_PROXY_CANT_CONNECT_PIPE MESSAGE TEXT: The Remote Access Gateway Proxy could not establish a named

              pipe connection with the Remote Access Supervisor Proxy.

RAS EVENT ID: 20072 SYMBOL NAME : RASLOG_PROXY_PIPE_FAILURE MESSAGE TEXT: A general error occurred on the named pipe in the remote

              Access %1 Proxy.

RAS EVENT ID: 20073 SYMBOL NAME : RASLOG_CANT_OPEN_PPP_REGKEY MESSAGE TEXT: Cannot open obtain information about the PPP key or one its

              subkeys.

RAS EVENT ID: 20074 SYMBOL NAME : RASLOG_PPP_CANT_LOAD_DLL MESSAGE TEXT: Point to Point Protocol engine was unable to load the %1

              module.

RAS EVENT ID: 20075 SYMBOL NAME : RASLOG_PPPCP_DLL_ERROR MESSAGE TEXT: The Point to Point Protocol module %1 return an error while

              initializing.

RAS EVENT ID: 20076 SYMBOL NAME : RASLOG_NO_AUTHENTICATION_CPS MESSAGE TEXT: The Point to Point protocol failed to load the required PAP

              and/or CHAP authentication modules.

RAS EVENT ID: 20077 SYMBOL NAME : RASLOG_PPP_FAILURE MESSAGE TEXT: An error occurred in the Point to Point protocol module. The

              error code is the data.

RAS EVENT ID: 20078 SYMBOL NAME : RASLOG_IPXCP_NETWORK_NUMBER_CONFLICT MESSAGE TEXT: The IPX network number %1 configured for the WAN interface

              is already in use on the LAN.

RAS EVENT ID: 20079 SYMBOL NAME : RASLOG_IPXCP_CANNOT_CHANGE_WAN_NETWORK_NUMBER MESSAGE TEXT: The IPX network number %1 requested by the remote client for

              the WAN interface cannot be used on the local IPX router
              because the router is not configured to change its local WAN
              network numbers. You should configure the IPX Remote Access
              Service to allocate addresses automatically and use
              different address for remote IPX clients.

              allocate addresses automatically and use different address
              for remote IPX clients.

              expired. The line has been disconnected.

              change the password without logging on first.

              The line has been disconnected.

RAS EVENT ID: 20082 SYMBOL NAME : RASLOG_NO_DIALIN_PRIVILEGE MESSAGE TEXT: The account for user %1\%2 connected on port %3 does not

              have Remote Access privilege. The line has been disconnected.

RAS EVENT ID: 20083 SYMBOL NAME : RASLOG_UNSUPPORTED_VERSION MESSAGE TEXT: The software version of the user %1\%2 connected on port %3

              is unsupported. The line has been disconnected.

RAS EVENT ID: 20084 SYMBOL NAME : RASLOG_ENCRYPTION_REQUIRED MESSAGE TEXT: The server machine is configured to require data encryption.

              The machine for user %1\%2 connected on port %3 does not
              support encryption. The line has been disconnected.

              Data Encryption.

RAS EVENT ID: 20085 SYMBOL NAME : RASLOG_NO_SECURITY_CHECK MESSAGE TEXT: Remote Access Server Security Failure. Could not reset lana

              %1 (the error code is the data). Security check not
              performed.

RAS EVENT ID: 20086 SYMBOL NAME : RASLOG_GATEWAY_NOT_ACTIVE_ON_NET MESSAGE TEXT: The Remote Access Server could not reset lana %1 (the error

              code is the data) and will not be active on it.

RAS EVENT ID: 20087 SYMBOL NAME : RASLOG_IPXCP_NO_NET_NUMBER MESSAGE TEXT: The IPX network number for the LAN adapter with the

              MAC address %1 on the local machine has not been configured
              or could not be auto-detected. The IPX Router will not work
              on this LAN segment.

              client.

For additional information, see the following article in the Microsoft Knowledge Base

   ARTICLE-ID: Q133032
   TITLE     : Event ID 20087 Appears When You Dial a RAS Server

              IP Address %1 from the DHCP Server. ALL connected users using
              IP will be unable to access network resources. Users can re-
              connect to the server to restore IP connectivity.

RAS EVENT ID: 20089 SYMBOL NAME : RASLOG_CLIENT_ADDR_LEASE_LOST MESSAGE TEXT: The Remote Access Server was unable to renew the lease for

              IP Address %1 from the DHCP Server. The user assigned with
              this IP address will be unable to access network resources
              using IP. Reconnecting to the server will restore IP
              connectivity.

              Network through TCP/IP.

RAS EVENT ID: 20090 SYMBOL NAME : RASLOG_ADDRESS_NOT_AVAILABLE MESSAGE TEXT: The Remote Access Server was unable to acquire an IP Address

              from the DHCP Server to assign to the incoming user.

              network through TCP/IP.

RAS EVENT ID: 20091 SYMBOL NAME : RASLOG_SRV_ADDR_NOT_AVAILABLE MESSAGE TEXT: The Remote Access Server was unable to acquire an IP Address

              from the DHCP Server to be used on the Server Adapter.
              Incoming user will be unable to connect using IP.

              network through TCP/IP.

RAS EVENT ID: 20092 SYMBOL NAME : RASLOG_SRV_ADDR_ACQUIRED MESSAGE TEXT: The Remote Access Server acquired IP Address %1 from the

              DHCP Server to be used on the Server Adapter.

RAS EVENT ID: 20093 SYMBOL NAME : RASLOG_CALLBACK_FAILURE MESSAGE TEXT: The Remote Access Server's attempt to callback user %1\%2 on

              port %3 failed with RAS error code %4.

RAS EVENT ID: 20094 SYMBOL NAME : RASLOG_PROXY_WRITE_PIPE_FAILURE MESSAGE TEXT: A general error occurred writing to the named pipe in the

              Remote Access Proxy.

RAS EVENT ID: 20095 SYMBOL NAME : RASLOG_CANT_OPEN_SECMODULE_KEY MESSAGE TEXT: Cannot open the RAS security host Registry key. EXPLANATION : Registry problem. USER ACTION : Reconfigure RAS by removing and then reinstalling it.

RAS EVENT ID: 20096 SYMBOL NAME : RASLOG_CANT_LOAD_SECDLL MESSAGE TEXT: Cannot load the Security host module component. EXPLANATION : Registry Problem. USER ACTION : Reconfigure RAS by removing and then reinstalling it.

RAS EVENT ID: 20097 SYMBOL NAME : RASLOG_SEC_AUTH_FAILURE MESSAGE TEXT: The user %1 has connected and failed to authenticate with a

              third party security on port %2. The line has been
              disconnected.

              authenticate the user.

RAS EVENT ID: 20098 SYMBOL NAME : RASLOG_SEC_AUTH_INTERNAL_ERROR MESSAGE TEXT: The user connected to port %1 has been disconnected because

              an internal authentication error occurred in the third party
              security module. The error code is in the data.

              authenticate the user.

RAS EVENT ID: 20099 SYMBOL NAME : RASLOG_CANT_RECEIVE_BYTES MESSAGE TEXT: Cannot receive initial data on port %1. The user has been

              disconnected.

RAS EVENT ID: 20100 SYMBOL NAME : RASLOG_AUTH_DIFFUSER_FAILURE MESSAGE TEXT: The user was authenticated as %1 by the third party security

              host module but was authenticated as %2 by the RAS security.
              The user has been disconnected.

              a different user than was passed to the RAS server.

              server.

              can be made to this remote computer because the computer has
              exceeded its client license limit.

              see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q135680
   TITLE     : RAS Err Msg: Unable to Connect. No More Connections can
               be...

 Additional query words: ppplog

Keywords          : NTRAS NTSrvWkst kbnetwork
Version           : WinNT:3.1,3.5,3.51,4.0;Win95
Platform          : winnt
Issue type        : kbinfo