Compaq Prosignia Hangs on GUI Portion of Setup

 Last reviewed: October 12, 1994
Article ID: Q121545
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.5
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

When you install Windows NT version 3.5 on a COMPAQ Prosignia DX/2 66, the system stops responding (hangs) at the graphical user interface portion of Setup. A dialog box requesting the product number is displayed as well as a mouse pointer, which is not functional.

CAUSE

This problem occurs if the mouse support is disabled in the system BIOS.

WORKAROUND

To work around this problem:

  1. Run the system's OEM EISA Setup utility supplied with the computer.

  2. Go to the Auxiliary Devices section.

  3. Select Pointing Devices.

  4. Ensure that Interrupts are enabled (interrupt 12).

The Compaq product discussed here is manufactured by Compaq Computer Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional reference words: prodnt 3.50
KBCategory: kbhw kb3rdparty
KBSubCategory: nthw ntsetup

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: October 12, 1994
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.