Err Msg: The Remoteboot Service Service Returned...

 Last reviewed: January 8, 1998
Article ID: Q122200
3.50 WINDOWS kbtool

The information in this article applies to: 

  - Microsoft Windows NT Server versions 3.5, 3.51, and 4.0

SYMPTOMS

When you attempt to start the Windows NT Server version 3.5 Remoteboot service from the Services portion of Control Panel, the following error message may appear: 

   The Remoteboot Service service returned service specific error 2612
When you attempt to start the Remoteboot service from a command line with the NET START REMOTEBOOT command, the following error message appears: 

   A service specific error occurred: 2612
In addition, the following event messages appear in Event Viewer: 

   Event ID: 5766, Source: RemoteBoot, Type: Error
   Description: Service failed to initialize from its database.
   The database may be missing or corrupted. Service will attempt
   restoring the database from the backup.

   Event ID: 5767, Source: RemoteBoot, Type: Error
   Description: Service failed to restore its database from the
   backup. Service will not start.

   Event ID: 7024, Source: Service Control Manager, Type: Error
   Description: The Remoteboot Service service terminated with
   service-specific error 2612.

CAUSE

This problem occurs because the MDB extension files in the server's %SystemRoot%\RPL directory and in the %SystemRoot%\RPL\Backup directory are corrupt, read-only, or non-existent.

RESOLUTION

To enable the Remoteboot service, use the following procedure:

  1. Make sure that the MDB extension files are not marked read-only.

  2. Assuming that SYSTEM.MDB and RPLSVC.MDB are located in the %SystemRoot%\RPL and %SystemRoot%\RPL\Backup directories and are not marked read-only, the files are probably corrupt. If so, either delete or rename the *.MDB files.

  3. Copy the MDB extension files from the CLIENTS\RPL directory on the Windows NT Server version 3.5 Installation CD-ROM. Make sure to remove the read-only attributes after copying the files.

  4. Restart the Remoteboot service.

  5. Backup the Remoteboot database by choosing BackupDatabase from the Configure menu of Remoteboot Manager.

Additional reference words: rpl prodnt 3.50
KBCategory: kbtool
KBSubCategory: ntutil

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Last reviewed: January 8, 1998
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