Cannot Run RAS Programs When a Service References RASAPI32.DLL

 Last reviewed: February 24, 1995
Article ID: Q123741
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.5
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

If any service running from the local system account references RASAPI32.DLL, no RAS programs can be run (including Remote Access [RASPHONE.EXE]).

WORKAROUND

To work around this problem, start Remote Access before your start the service.

STATUS

Microsoft has confirmed this to be a problem in Windows NT Workstation and Windows NT Server version 3.5. This problem was corrected in the latest U.S. Service Pack for Windows NT version 3.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

KBCategory: kbtool kbbug3.50 kbfix3.50.sp2
KBSubcategory: ntutil
Additional reference words: prodnt 3.50 ras phone rasphone

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Last reviewed: February 24, 1995
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