Server Service Hangs When Using GSNW

 Last reviewed: August 30, 1996
Article ID: Q123964
The information in this article applies to:
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

When you access a NetWare server using Gateway Services for NetWare (GSNW) running on a Windows NT 3.5 Server installation, the Server service may hang, disabling all network access to the Windows NT server from any Microsoft Windows networking clients. Access to the NetWare server from the Windows NT 3.5 server will still work. A cold boot is required to recover from this situation.

CAUSE

If two users simultaneously access the same file on a NetWare server through the gateway service and both users try to apply a lock to an overlapping range in the file, an unrecoverable deadlock occurs in the server service.

This is most commonly seen when database applications such as Microsoft Access or Microsoft FoxPro are used where the database files are located on the NetWare server.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.5. This problem was corrected in the latest U.S. Service Pack for Windows NT version 3.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

KBCategory: kbnetwork kbbug3.50 kbfix3.50.sp2
KBSubcategory: ntprotocol NTSrvWkst
Additional reference words: 3.50 GSNW novell prodnt

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Last reviewed: August 30, 1996
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