FTP OnNet 1.1 PPP Client Hangs Windows NT 3.5 RAS Service

 Last reviewed: August 22, 1996
Article ID: Q124084
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.5
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

When using FTP's OnNet version 1.1 software on Windows for Workgroups 3.11 as a dial-in PPP client to a Windows NT version 3.5 RAS server, the hangup script used can cause the RAS services on the server to stop responding (hang). Additionally, an unexpected disconnect, such as turning off the modem can also cause the RAS service to hang. Event Viewer shows event ID 20077 from source RemoteAccess. Attempts to restart the RAS service will cause event ID 7024 - service specific error 1066.

In order to start the RAS service, the server must be rebooted.

NOTE: This problem also occurs if the client PPP product uses a Trumpet Winsock.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.5. This problem was corrected in the latest U.S. Service Pack for Windows NT version 3.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K
OnNet is manufactured by FTP, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kbnetwork kbbug3.50 kbfix3.50.sp2
KBSubcategory: ntras nt16ap NTSrvWkst
Additional reference words: point-to-point wfw wfwg prodnt 3.50

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Last reviewed: August 22, 1996
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