Custom Forms Not Available for Selection in Epson LQ-850

• Microsoft Windows NT Workstation version 3.5
• Microsoft Windows NT Server version 3.5
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

After you create a custom form (copy of Letter or Legal) for an Epson LQ- 850 printer in Windows NT version 3.5 Print Manager, it is not available in the list of form names in the Printer Setup dialog box.

CAUSE

This problem occurs if the height value of the paper size changes while the width value remains the same (or width value is greater than 8.00 inches).

WORKAROUND

To work around this problem, do one of the following:

• Use the Epson LQ-1050 printer driver for printer emulation.
• Change the Width value of the paper size to 8.00 inches or below if you change the Height value of paper size.

STATUS

Microsoft has confirmed this to be a problem in Windows NT Workstation and Server versions 3.51 and 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

The Epson products discussed here are manufactured by Seiko Epson Corporation, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.