Windows NT Setup Hangs when Upgrading a Compaq Proliant

 Last reviewed: April 29, 1996
Article ID: Q126133
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.5
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

When you upgrade a Compaq Proliant from Windows NT 3.1 to Windows NT 3.5, Setup stops responding (hangs).

CAUSE

Before you upgrade a Compaq Proliant from Windows NT 3.1 to Windows NT 3.5, you must install COMPAQ Support Software Diskette (SSD) 1.05b.

You can obtain SSD 1.05b from Compaq, or you can download it (SP0959.ZIP) from the Compaq forum on CompuServe. To use this SSD, you must have already installed Microsoft Windows NT U.S Service Pack 2.

RESOLUTION

If you attempted to install Windows NT 3.5 without first installing COMPAQ Support Software Diskette (SSD) 1.05b:

  1. Reinstall Windows NT 3.1.

  2. Restore a copy of the registry.

  3. Install Microsoft Windows NT U.S Service Pack 2.

  4. Install COMPAQ Support Software Diskette (SSD) 1.05b.

KBCategory: kbsetup kb3rdparty
KBSubcategory: ntsetup
Additional reference words: prodnt 3.10 3.50 compaq cssd upgrade

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Last reviewed: April 29, 1996
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