STOP Msg: c000021a Logging on a Second Time to WinNT 3.51 w/ SP2

Last reviewed: March 21, 1997
Article ID: Q126689

The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.51
  • Microsoft Windows NT Server version 3.51

SYMPTOMS

Under some video resolutions and using specific wallpaper bitmaps, when you log in for the second time after rebooting on your Windows NT 3.51 computer with Windows NT 3.51 Service Pack 2 installed, the following error message appears:

   Application error - WINLOGON.EXE
   The exception unknown software exception (0xc0000037) occurred in the
   application at location 0x77fa02fd

When you choose to terminate the application, the following STOP Message appears:

   STOP:c000021a (fatal system error)

RESOLUTION

Microsoft has modified the file, WINSRV.DLL, to correct this problem. Upgrade to the latest Windows NT 3.51 U.S. Service Pack.

STATUS

Microsoft has confirmed this to be a problem in Windows NT 3.51 U.S. Service Pack 2. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K


Additional query words: prodnt
Keywords : kbbug3.51 kbdisplay kbfix3.51.sp3 ntstop
Version : 3.51
Platform : WinNT


THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: March 21, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.