Unable to Install Drivers During GUI Portion of Setup

 Last reviewed: March 22, 1995
Article ID: Q127838
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.5
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

If you attempt to install a driver located in the \DRVLIB directory on the Windows NT version 3.5 CD during the graphical user interface (GUI) portion of Setup, the following error message appears: 

   NONCRITICAL ERROR

   An error has occurred. External library procedure CopySingleFile
   reported the following error:  Unable to do the specified file copy
   operation.

   You may continue (ignoring the error), retry the operation, or exit
   Setup.

   If you choose to ignore the error, Setup may not be able to completely
   and/or correctly install the software. If you exit, you will have to
   repeat the Setup process from the beginning.

CAUSE

This problem occurs when you install Windows NT from an unsupported CD-ROM or a network drive.

Windows NT Setup copies contents of the \I386 directory on the Windows NT CD to the local hard disk. When you reach the graphical portion of Setup, any type of communication to the unsupported media or the network drive is terminated.

WORKAROUND

To work around this problem, copy the required drivers from the \DRVLIB directory on the Windows NT CD to the local hard disk or to a floppy disk before running WINNT (setup).

KBCategory: kbsetup
KBSubcategory: ntsetup
Additional reference words: prodnt 3.50 netcard disc compact disc cd-rom
cdrom

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Last reviewed: March 22, 1995
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