Services for Macintosh Not Available on Compaq Computers

  - Microsoft Windows NT Server version 3.5

SYMPTOMS

After you upgrade to Windows NT Server version 3.5 on Compaq computers, the option to install Services for Macintosh is not available, or the following error message appears when you attempt to configure Services for Macintosh:

   Configuration operation attempt failed

   Event ID: 13
   Source: Apple Talk
   Type: Error
   Description: No adapter is configured to be the default adapter.

   Event ID: 7000
   Source: Service Control Manager
   Type: Error
   Description: The Apple Talk Protocol service failed to start due
                to the following error: A device to the system is not
                functioning.

   Event ID: 7001
   Source: Service Control Manager
   Type: Error
   Description: The File Server for Macintosh service depends on the
                Apple Talk Protocol service which failed to start...

   Event ID: 7001
   Source: Service Control Manager
   Type: Error
   Description: The Print Server for Macintosh service depends on...

RESOLUTION

To correct this problem:

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

1. Run Registry Editor (REGEDT32.EXE).

2. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

         \SYSTEM\CurrentControlSet\Services
   

3. Remove the following keys and its subkeys:

         AppleTalk
         MacFile
         MacPrint
         MacSrv
   

4. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

         \Software\Microsoft
   

5. Remove the following keys and its subkeys:

         AppleTalk
         MacFile
         MacPrint
         SFM
   

6. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

         \SYSTEM\CurrentControlSet\Control\Print
            \Environments\Windows NT x86\Print Processors
   
   

7. Remove the PSPRINT key and its subkeys.

8. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

         \SYSTEM\CurrentControlSet\Control\Print
            \Monitors
   
   

9. Remove the AppleTalkPrinters key and its subkeys.

10. Quit Registry Editor and restart Windows NT.

11. Obtain SP1083.EXE from the CPQFORUM on CompuServe. Run the file to extract the following files:

          SP1083.DOC
          README.TXT
          OEMNXPSM.INF (dated 12/5/94)
    

12. Copy the OEMNXPSM.INF file to the %SYSTEMROOT%\SYSTEM32 subdirectory.

13. Run Control Panel and choose Network.

14. Choose Add Software and select Services for Macintosh.

15. Choose Continue.