Error C0000035: The LsaCreateSecret Call Failed

- Microsoft Windows NT operating system version 3.1 - Microsoft Windows NT Advanced Server version 3.1 - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5

SYMPTOMS

Error 1057 is reported when the Startup Option "Log On As This Account" for a Windows NT Service is selected. For example, if you run Control Panel, choose Services, modify the startup options for the Directory Replicator Service, select "Log On As This Account," select a valid user account from the dialog box, type a valid password for the account, and then choose OK, the following error message appears:

   Cannot set the startup parameters for the Directory Replicator Service.
   Error 1057 occurred: The account name is invalid or does not exist"

   Event ID#: 7005
   The LsaCreateSecret call failed with the following error: C0000035""

CAUSE

This error occurs when the service control manager is not able to update the registry parameters for the service because the LSA Create Secret call failed.

The error is reproducible after manual registry modifications or Emergency Repair has taken place. However, it has also been reported by customers on new installations of Windows NT where registry information has not been previously modified.

RESOLUTION

To correct this problem:

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

1. Run Registry Editor (REGEDT32.EXE) to change the replicator ObjectName:

   a. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

            \System\CurrentControlSet\Services\Replicator
   
      b. Select ObjectName: REG_SZ: LocalSystem
   
      c. From the Edit menu choose String.
   
      d. Change ObjectName to Domain\Account.
   
      e. Choose OK.
   
   

2. Use Control Panel to change the Directory Replicator logon account.

   a. Run Control Panel and choose Services.

   b. Select Directory Replicator and choose Startup.

   c. In the Log On As box, change This Account from Domain\Account name to

         LocalSystem.
   

   You should now be able to start the directory replicator service under the system account security ID.

3. Stop the service and modify the Startup Parameters to change to the desired user account and password. Enter the desired logon account and password.

MORE INFORMATION

The NT Service Controller stores the password as a one-way-encrypted LSA secret, only if the ObjectName value for this service is set to Domain\Account rather than LocalSystem. LSA secrets reside in the Registry in an area not normally directly accessible (even to administrators). When you change from System Account to a specific account, the service controller creates the LSA secret for this service, and similarly it deletes the secret when you change from a specific account to System Account. The 0xC00000035 error usually occurs when an administrator manually changes ObjectName from a specific account to SystemAccount. As a result, the LSA secret still exists even though it should have been deleted. When the administrator tries to change back to a specific account using the Service Controller Manager interface, the Service Controller will try to create the LSA secret, but will display error 0xC0000035 (STATUS_OBJECT_NAME_COLLISION "Object Name already exists") because the LSA secret already exists. Microsoft recommends changing ObjectName back to a value consistent with the LSA state, rather than to risking more extensive damage by manually modifying the LSA section of the registry.