PRLNTSS.SYS Error After Applying Compaq SSD

Last reviewed: September 25, 1997
Article ID: Q129115

The information in this article applies to:

Microsoft Windows NT Workstation version 3.5 and 3.51
Microsoft Windows NT Server version 3.5 and 3.51

SYMPTOMS

After you install Compaq Support Software Diskette (SSD) version 1.13 or later, a Service Control Manager error may appear indicating a service or device failed to start. The system log may contain Event ID 7022 or 7026 referencing PRLNTSS.SYS. The error may state: The following boot-start or system-start driver failed to load. Source PRLNTSS

CAUSE

This error occurs when you inadvertently install PRLNTSS.SYS when you run Compaq SETUP.CMD. PRLNTSS.SYS allows the Compaq Fast SCSI-2 controller to run the Compaq external disk array. You do not need it unless you are using an external disk array.

RESOLUTION

To correct this problem, run Control Panel, choose Devices, and disable (stop) Compaq Proliant Storage Subsystem.

KBCategory: kbenv kbprb kb3rdparty
KBSubcategory: ntdriver
Additional reference words: 3.50 3.51 1.14 cpq prodnt eda
Keywords : ntdriver kb3rdparty kbenv kbprb
Version : 3.50 3.51
Platform : WINDOWS

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Last reviewed: September 25, 1997
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