RAS Error Message: "Error 1: Incorrect Function"

 Last reviewed: April 25, 1995
Article ID: Q129283
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.5
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

When you attempt to use the Windows NT 3.5 Remote Access client (RASPHONE.EXE) to connect to a RAS server, the following error appears: 

   Error Connecting To <servername>

   Error 1:  Incorrect Function

   Press F1 for more information
where <servername> is the name of the RAS server that you are attempting to connect to.

CAUSE

This error message appears when you incorrectly install Microsoft Windows NT 3.5 U.S. Service Pack 2.

Steps to Reproduce Problem

  1. Download the Intel 3.5-inch Disk Set for Service Pack 2. This set includes the following nine self-extracting executables: 

         RUNME.EXE
     SP231.EXE
     SP232.EXE
     SP233.EXE
     SP234.EXE
     SP235.EXE
     SP236.EXE
     SP237.EXE
     SP238.EXE

  2. Extract each of the nine into a directory on your hard disk drive.

  3. Run UPDATE.EXE from that directory to install Service Pack 2.

    NOTE: You may receive error messages when attempting to copy the following files: 

          OEMNSVSM.INF
      OEMNXPTC.INF
      VIDEO.INF

  4. When the update program prompts you to restart Windows NT, choose 

        ignore to continue the installation. These files are copied to the
    %SYSTEMROOT%\SYSTEM32 directory, despite the error message.

  5. Attempt to use RASPHONE to connect to a RAS server.

You receive the error message noted above.

RESOLUTION

To successfully use RAS to dial into a RAS server, do one of the following:

  • Use the MAKE35.BAT file to create a disk set for Service Pack 2. After you have created the eight Service Pack 2 disks using MAKE35.BAT, run UPDATE.EXE from Disk 1 and follow the prompts to complete the installation of Service Pack 2.

    -or-

  • Run Control Panel, choose Network, remove RAS, and then reinstall RAS. When you are prompted for media during the reinstall, provide your original Windows NT 3.5 CD-ROM or floppy disks.

    This load the pre-Service Pack 2 RAS files. As soon as possible, reinstall Service Pack 2 using the correct procedure to update the RAS files.

KBCategory: kbenv kbprb kbsetup
KBSubcategory: ntras ntsetup
Additional reference words: 3.50 prodnt

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Last reviewed: April 25, 1995
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