Banner Always Printed When Using GSNW Print Gateway

 Last reviewed: March 21, 1997
Article ID: Q130226
The information in this article applies to:
  • Microsoft Windows NT Server versions 3.5 and 3.51

SYMPTOMS

If you print from a computer running Windows NT 3.5x to a NetWare Print Gateway defined on a computer running Windows NT 3.5x Server and Microsoft Gateway Service for NetWare (GSNW), you always receive a NetWare banner page before the print job.

The banner page is printed even if you clear the Print Banner check box in the GSNW options on the computer running Windows NT 3.5x Server. Disabling the banner option in the print queue configuration using the NetWare PrintCon utility does not prevent the banner from being printed.

If you print directly from the computer running Windows NT Server and GSNW, a banner is not printed. If you print to the same computer running Windows NT 3.5x Server and GSNW from a computer running Windows for Workgroups 3.11 a banner is not printed.

NOTE: This issue is most problematic when the printer on the NetWare print server is a postscript printer because NetWare is unable to generate postscript code for the banner.

RESOLUTION

To work around this problem, install Client Services for NetWare (CSNW) on the Windows NT Workstation so that you do not have to print through the print gateway on the Windows NT server running GSNW. Using CSNW will allow you to directly connect to the NetWare print queue. You can disable banners by running Control Panel and choosing CSNW.

To correct this problem, install the fix for Windows NT 3.5 mentioned below, or upgrade to Windows NT 3.51 (if you have not already done so) and install the latest U.S. Service Pack for Windows NT version 3.51.

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.5 and 3.51.

This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K
A supported fix is now available, but is not fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the service pack release containing this fix. Contact Microsoft Product Support Services for more information. Contact Microsoft Product Support Services for more information on the availability of this fix.

Additional query words: prodnt ipx nwlink novell print con
Keywords : kbbug3.50 kbbug3.51 kbfix3.51.sp2 kbnetwork kbprint ntnetserv ntprint NTSrv
Version : 3.5 3.51
Platform : WinNT

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Last reviewed: March 21, 1997
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