Common Causes of STOP Messages 0x00000077 and 0x0000007A

 Last reviewed: July 21, 1997
Article ID: Q130801

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1
  • Microsoft Windows NT Workstation versions 3.5, 3.51, and 4.0
  • Microsoft Windows NT Server versions 3.5, 3.51, and 4.0

SUMMARY

STOP Messages 0x00000077 and 0x0000007A are related kernel traps that are caused when the operating system attempts to load a page into memory from the paging file on the hard drive, but is unable to access the page, due to either a software or hardware failure.

MORE INFORMATION

The following are all common causes of STOP Messages 0x00000077 and 0x0000007A:

  • The paging file contained a bad block.
  • If the page file is on a SCSI device, the trap could have been caused by improper termination.
  • Bad cabling from hard drive to controller.
  • An error on the disk controller.
  • Running out of non-paged pool resources on the server.

Frequently, the cause of these traps can be determined from the second of the 4 hexadecimal parameters included in the first line of the STOP Message. 

Value        Meaning
----------   -------

0xC000009A   STATUS_INSUFFICIENT_RESOURCES, caused by lack of non-paged
             pool.

0xC000009C   STATUS_DEVICE_DATA_ERROR, generally due to bad block on the
             drive.

0xC000009D   STATUS_DEVICE_NOT_CONNECTED, bad or loose cabling,
             termination, or controller not seeing drive.

0xC000016A   STATUS_DISK_OPERATION_FAILED, also caused by bad block
             on the drive.

0xC0000185   STATUS_IO_DEVICE_ERROR, caused by improper termination or bad
             cabling on SCSI devices.
The above codes are the most common and the ones for which specific causes have been determined. For information on other possible status codes that may be returned, see the file NTSTATUS.H, which is included in the Win32 SDK.

Additional query words: prodnt
Keywords : kbother nthowto ntstop
Version : 3.1 3.5 3.51 4.00
Platform : WinNT

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Last reviewed: July 21, 1997
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